Cloud Support Technician

Ref
suppuk072019
CDI
London
United Kingdom

Based in central London

With a presence on 5 continents and over 2,000 employees, OVH is a fast-growing organisation providing scalable and secure hosting cloud services, adapted to IT professionals, from small up to enterprise accounts. More than 1 million customers in 138 countries rely on our infrastructures.

About this role

As part of the technical team, interacting with other Technical Support Specialists, you will be responsible for incoming calls and e-mails of customers that are looking for help and information about OVH products (servers, cloud).

Responsibilities

  • Inform and help clients via e-mail and phone regarding OVH's products and services
  • Diagnose and fix the general and specific problems relating to their web hosting services
  • Quickly identify the type of prospective customer in order to provide adequate responses and Identify the appropriate OVH solution(s) to respond to the prospective customer's expectations
  • Support demanding customers to articulate their needs
  • Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies
  • Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers
  • Build an image of OVH as company with strong expertise and excellent customer support

 

Desired competencies

  • Good technical knowledge in IT and new technologies (ideally in Cloud Product)
  • Knowledge of Linux and virtualization (VMware) is essential for the position
  • OpenStack knowledge is a plus
  • Good command of IT and telephone tools (CRM)

Experience

  • Bachelor or equivalent degree in IT appreciated
  • Relevant experience of +2 years in customer support service for technical products or relevant IT experience

Benefits

  • Competitive salary & performance bonus
  • 25 days holidays per year
  • 4 extra days holidays (bridging days)
  • 50% off your travelcard
  • Company pension scheme
  • Private Health Care (BUPA)
  • Eye test
  • Sport Contribution
  • Fruits, soft drinks, coffee, tea in the office
  • Quarterly office drinks
 
Twój zespół

Cloud

Zespół Support Cloud oferuje naszym klientom swoje doświadczenie zarówno na płaszczyźnie relacji międzyludzkich, jak i na poziomie… Dowiedz się więcej