Sales operations manager H/F

Ref
0000J2446
CDI
Paris
France

#Mission: 

Improve efficiency and Autonomy of Sales & Marketing Teams and operations

In direct reporting of the VP Sales & Marketing Operation, your will contribute to the topics below :

 

Dashboard & Reporting

  • Building dashboard & views to enable sales teams to monitor their business
  • Weekly, monthly reports and ad'hoc reports
  • Analyze sales KPIs to suggest areas for improvements
  • Contribute to Budget definition with Financial Controlling Teams

Lead Generation for Acquisition

  • Contributing to setting-up sales campaigns and tracking progress and efficiency
  • Contributing to the definition of new lead sources options together with other departments
  • Implement and work toward automation of new lead sources processes.
  • Analyze lead sources performances and suggest areas for improvement

Contribution to process design and roll-out/support to Sales & Marketing ressources

  • Contributing to the design & implementation of sales processes with common guidelines (ex: how
  • to ask for a refund, how to react to churn risk, how to manage a delivery issue, ……)in a
  • collaboration with other departments
  • Maintaining the knowledge base of processes & best practices
  • Ensuring streamline communication between the CU / cluster and other departments
  • Being accountable for the efficiency of the process (ex: delivery, ordering priorities, digital farming)

Sales enablement & CRM

  • Ensuring that sales teams are trained on relevant topics including on tools and processes
  • Acting as first point of contact for all CRM usage questions and improvement suggestions.
  • Continuous improvement 
  • Centralizing requests, assessing their relevance and discussing implementation with the CRM
  • team.
  • Propose and contribute to business specifications for new tools & processes to provide more
  • autonomy and empowerment to the sales teams

#Profile

  • Excellent interpersonal, communication skills
  • Be tech-savvy
  • Be highly creative, proactive, pedagogue
  • Have the ability to coordinate multi-stakeholder projects
  • Time management skills and ability to work under pressure to tight deadlines
  • 3+ year experience in Sales & Marketing Operations / Data Analysis
  • Knowledge on Cloud, IT industry, Sales & Marketing Functions
  • Knowledge about CRM & Marketing automation tools
  • Data Management Skills and experience highly appreciated
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