Sales & Marketing Operations (m/f/d)

Ref
SAMOK190808
CDI
Cologne
Germany

OVH is a global provider of hyperscale cloud, which offers businesses a benchmark for value and performance in the sector. Founded in 1999, the group manages and maintains 28 data centres in 12 sites across 4 continents, deploys its own global fibre optic network, and manages the entire supply chain for web hosting. Running on its own infrastructures, OVH provides simple, powerful tools for businesses, revolutionising the way that more than 1 million customers work across the globe. Respect for individuals' right to privacy and equal access to new technologies is central to the company's values. OVH: Innovation for Freedom.

 

Due to continued expansion, a fantastic opportunity has arisen to join our growing team at an exciting time within OVH.

 

Sales & Marketing Operations (m/f/d)

  

Your Role

As a Sales & Marketing Operations you will be empowering the sales workforce through best practices, tools, processes and knowledge base.

 

Process Design

  • Contributing to the design & implementation of sales processes with common guidelines (ex: how to ask for a refund, how to react to churn risk, how to manage a delivery issue) in collaboration with other departments
  • Maintaining the knowledge base of processes & best practices
  • Ensuring streamline communication between the CU and other departments
  • Being accountable for the efficiency of the processes (ex: delivery, ordering priorities)

 

Sales Enablement & CRM

  • Ensuring that sales teams are trained on relevant topics including tools and processes
  • Contributing to setting-up digital & physical sales campaigns and tracking progress and efficiency
  • Acting as first point of contact for all CRM usage questions and improvement suggestions. Centralizing requests, assessing their relevance and discussing implementation with the CRM team.

 

Lead Generation for Acquisition

  • Drive the definition of new lead sources options together with marketing, communication and e-commerce departments
  • Implement and work toward automation of new lead sources processes
  • Analyze lead sources performances and suggest areas for improvement

 

Dashboard & Reporting

  • Building dashboard & views to enable sales teams to monitor their business
  • Provide ad'hoc reports
  • Contribute to weekly reporting of the CU
  • Analyze sales KPIs to suggest areas for improvements

 

Continuous improvement

  • Propose new tools & processes to provide more autonomy and empowerment to the sales teams

  

 

Your skills

  • Good understanding of sales and distribution processes
  • Good knowledge of CRM tools
  • Sense of service
  • Excellent communication and interpersonal skills
  • Ability to interact easily with all levels of the organization
  • Rigorous and organized
  • Fluent in German and English

 

What we offer

  • Exciting work in an innovative and international environment with state-of-the-art technologies 
  • Collaboration in agile teams with a lot of responsibility and room for each individual
  • Very good development opportunities
  • Regular company events, free drinks and fresh fruit
  • Flexible working hours, home office, market- and performance-oriented remuneration
  • Very attractive insurance package as well as pension scheme

 

Interested? We are looking forward to getting to know you!

Please send your resume to lisa.jung@corp.ovh.com, Cover letter and references are not required in the preliminary step. If you have some questions, Lisa Jung will be pleased to answer them on +49 (0) 172 791 3902.

  
Votre équipe

Sales

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