Sales and Operations Manager - H/F

Ref
0000J1849
CDI
Bordeaux
Brest
Lyon
Nantes
Paris
Rennes
Roubaix
Toulouse
France

In direct reporting of the VP France, Benelux & Africa and in collaboration with the WW Sales & Marketing Operation Teams your will contribute to the topics below for your region :

 
#Mission  : 

  • Improve efficiency and Autonomy of Sales & Marketing Teams and operations


Dashboard & Reporting :

  • Building dashboard & views to enable sales teams to monitor their business
  • Provide ad'hoc reports
  • Contribute to weekly reporting of the CU
  • Analyze sales KPIs to suggest areas for improvements
  • Contribute to Budget definition with Financial Controlling Teams 
  •  Lead Generation for Acquisition
  • Contributing to setting-up sales campaigns and tracking progress and efficiency
  • Contributing to the definition of new lead sources options together with other departments
  • Implement and work toward automation of new lead sources processes.
  • Analyze lead sources performances and suggest areas for improvement


Contribution to process design and roll-out/support to clusters.


Contributing to the design & implementation of sales processes with common guidelines (ex: how to ask for a refund, how to react to churn risk, how to manage a delivery issue, ……) in collaboration with other departments :

  • Maintaining the knowledge base of processes & best practices
  • Ensuring streamline communication between the CU / cluster and other departments
  •  Being accountable for the efficiency of the process (ex: delivery, ordering priorities, digital farming)


Sales enablement & CRM :

  • Ensuring that sales teams are trained on relevant topics including on tools and processes
  • Acting as first point of contact for all CRM usage questions and improvement suggestions. Centralizing requests, assessing their relevance and discussing implementation with the CRM team.


Continuous improvement :

  • Propose and contribute to business specifications for new tools & processes to provide more autonomy and empowerment to the sales teams


#Profile
:

  • Excellent interpersonal, communication skills
  • Be tech-savvy with cloud knowledge, and with marketing & customer minded
  • Be highly creative, proactive, pedagogue
  • Have the ability to coordinate multi-stakeholder projects
  • Time management skills and ability to work under pressure to tight deadlines
  • 3+ year experience in Business Analysis / Sales & Marketing Operations / Data Analysis 
  • Knowledge about CRM & Marketing automation tools
  • Data Management Skills and experience highly appreciated
  
 
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