IT Support Specialist Cloud F/M

As part of the technical team, interacting with other Technical Support Specialists, you will be responsible for incoming calls and e-mails of customers that are looking for help and information about OVH products (servers, cloud). In addition, you are also responsible for commercial activities in order to develop existing customers.

#Missions 

• To inform and help clients via e-mail and telephone regarding OVH's products and services

• To diagnose and fix the general and specific problems relating to their web hosting services
• Quickly identify the type of prospective customer in order to provide adequate responses and Identify the appropriate OVH solution(s) to respond to the prospective customer's expectations
• Support demanding customers to articulate their needs 
• Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies 
• Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers
• Build an image of OVH as company with strong expertise and excellent customer support

#Profile

• Good technical knowledge in IT and new technologies (ideally in servers, cloud) 
• Knowledge of Linux and virtualization (VMware) is essential for the position 
• OpenStack knowledge is a plus 
• Good command of IT and telephone tools (CRM)
• To be efficient and quick in proposing solutions 
• English knowledge is mandatory 
• French knowledge is a plus 
• Bachelor or equivalent degree in IT appreciated 
• Relevant experience of +2 years in customer support service for technical products 
• Or relevant IT experience in lieu of a formal qualification will also be considered 
• Good knowledge of the cloud product