IT Support Specialist Cloud F/M

As part of the technical team, interacting with other Technical Support Specialists, you will be responsible for incoming calls and e-mails of customers that are looking for help and information about OVH products (Cloud, servers, Kubernetes, Docker)

You will therefore be required to:

  • To inform and help clients via e-mail and telephone regarding OVH's products and services
  • To diagnose and fix the general and specific problems (e.g. networking)
  • Cooperate with system administrators and developers in order to find the best solution for the customer's inquiry
  • Quickly identify the type of prospective customer in order to provide adequate responses and identify the appropriate OVH solution(s) to respond to the customer's expectations
  • Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies
  • Build an image of OVH as company with strong expertise and excellent customer support

Your assets

  • Good technical knowledge in IT and new technologies. The basics of Cloud products: VPS, Dedicated Servers, Private/Public Cloud
  • Knowledge of Linux and virtualization (VMware) is essential for the position
  • OpenStack knowledge is a plus
  • Excellent communication, organization and customer service skills
  • Ability to analyze, listen and make recommendations (guide the customer towards a profitable solution)
  • Ability to troubleshoot client issues and incidents
  • To be efficient and quick in proposing solutions
  • Enthusiasm for computers and new technologies
  • Passion for constant personal development and to learn more about the IT market
  • Fluent Polish and English is mandatory. 


  • Bachelor or equivalent degree in IT appreciated
  • Relevant experience of +2 years in customer support service for technical products or relevant IT experience
Votre équipe


Notre équipe Support Cloud met toute son expertise relationnelle et technique avec pour objectif commun la satisfaction de nos clients. … En savoir +