IT Support Specialist Cloud with German F/M

Ref
0000J1858
CDI
Wroclaw
Pologne

Team:

 

As a member of our Cloud Technical Support Team you will be responsible for handling incoming calls and e-mails from Customers seeking help and information regarding OVHcloud services and products. You will provide guidance and solutions addressing Customers' issues and cooperate with other Technical Support Specialists and Teams, if need be.

 

Mission:

 

  • Diagnosing and fixing issues and malfunctions of cloud services (Dedicated servers, VPSes, Public Cloud instances, and Kubernetes) for European Customers;
  • Answering Customers' calls, replying to e-mails in order to solve any issue(s) they may experience;
  • Answering to escalations and informing Customers about correct processes;
  • Classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary;
  • Keeping Customers updated on the progress of an ongoing investigation/troubleshooting and its resolution;
  • Participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies, and processes;

  • Building an image of OVHcloud as a company with strong expertise and excellent Customer support  

Profile:

  • Fluent Polish, English, and German is essential;
  • Experience in a similar role related to Customer Support;
  • Great communication skills;
  • Strong Customer focus;
  • Ability to manage priorities;
  • Ability to work efficiently within a team;
  • Ability to analyse, listen, and make recommendations (guide the Customer towards a satisfactory solution);
  • Ability to troubleshoot Customers' issues and incidents;
  • Passion for continuous professional development and willingness to learn new technologies;
  • You are open-minded and enjoy working for an international company;
  • You are independent and able to work efficiently in a fast-paced environment.

Assets:

  • Experience in a similar position: Technical Support/Service Desk in an IT environment;
  • Good technical knowledge in IT and new technologies domains;
  • Basic knowledge of Cloud products: Dedicated servers, VPSes, and Public Cloud instances;
  • Basic knowledge of Linux and virtualization.

Benefits:

  • 4 weeks of induction training;
  • Comfortable office in Wroclaw, located in the city center, with play room, chill-out room, and free parking;
  • Partially remote work possible;
  • 4 extra days off;
  • Employee Pension Schemes (PPE);
  • 50% contribution to public transport;
  • Language courses;
  • Sport card;
  • Private health care;
  • Meal bonus;
  • The Best Wellbeing Organisation 2020 recognised by Wellbeing Institute;
  • Great opportunity to advance within the company across variety of roles globally  
Your team

Cloud

Our Cloud Support team members put all their people skills and technical expertise into achieving a common goal: customer satisfaction… Find out more