Cloud Technical Support - M/F



As part of the technical team, interacting with other Technical Support Specialists, you will be responsible for incoming calls, chat and e-mails of customers that are looking for help and information about OVHcloud products. In addition, you are also responsible for commercial activities in order to develop existing customers.


You will therefore be required to:

  • To inform and help clients via e-mail and telephone regarding OVHcloud's products and services such us dedicated servers, private or public cloud.
  • Quickly identify the type of prospective customer in order to provide adequate responses and Identify the appropriate OVHcloud solution(s) to respond to the prospective customer's expectations
  • Support demanding customers to articulate their needs
  • Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies
  • Understand, integrate and develop a pitch to promote the image of the OVHcloud brand to future customers
  • Build an image of OVHcloud as company with strong expertise and excellent customer support


  • Good technical knowledge in IT and new technologies (ideally in servers, cloud)
  • Knowledge of Linux and virtualization is essential for the position
  • OpenStack, dockers or kubernetes knowledge is a plus
  • Outstanding communication, organization and customer service skills
  • Ability to analyze, listen and make recommendations (guide the customer towards a profitable solution)
  • Ability to troubleshoot client issues and incidents
  • Good command of IT and telephone tools (CRM)
  • To be efficient and quick in proposing solutions
  • Enthusiasm for service, finding solutions
  • Passion for constant personal development and to learn more about the IT market
  • Native Spanish
  • English knowledge is mandatory (>B2), French knowledge is a plus



  • Bachelor or equivalent degree in IT appreciated
  • Relevant experience of +2 years in customer support service for technical products
  • Good knowledge of the cloud product


  • Competitive salary based upon skills and experience
  • To work in a growing, forward thinking company
  • A technical environment that encourages learning
  • 23 days' holidays per year
  • Ticket Restaurant
  • 50% Private Health Care (after 1 year working with us)
Your team


Our Cloud Support team members put all their people skills and technical expertise into achieving a common goal: customer satisfaction… Find out more