Account manager
Main Job / Responsibilities / Tasks
Implement a sales strategy for a portfolio of middle-market customers, taking into account their needs and expectations
Support business development for a portfolio of middle-market customers and prospects and build a long-term relationship with these customers
Ensure customer satisfaction with the products and solutions offered
Implement a sales strategy for a portfolio of middle-market customers, taking into account their needs and expectations
- Carry out information monitoring (news, priorities, strategy...) on all customers assigned to you in order to identify their issues, constraints and goals and thereby support the lifecycle of the account
- Continuously analyse the market, its evolution and competitor activity; benchmarking
- Implement the portfolio management strategy
- Evaluate revenue streams and determine financial projections according to the business opportunities identified
Support business development for a portfolio of middle-market customers and prospects and build a long-term relationship with these customers
- Ensure business development and growth for the customers assigned to you
- Apply the sales policy in close collaboration with the management
- Conduct a detailed needs analysis and lead the sales response until the customer's final decision
- Evaluate, reference and optimize business opportunities with the help of the CRM tool
- Centralize all customer information in the CRM tool
- Transfer projects to operational teams and monitor these projects from a sales perspective
- Review and respond to public and private calls for bids, or entrust them to an OVHcloud partner
Ensure customer satisfaction with the products and solutions offered
- Ensure the management and monitoring of customer relationships
Technical Skills
Customer and user orientation
- Italian mother tongue
- Good English
- Good understanding of OVH products (desirable)
- Knowledge of the IT sector
Customer and user orientation
- Passion for IT
- Ability to adapt and work independently in order to integrate into new teams, work on very different projects and constantly stay up to date with new technologies
- Excellent interpersonal and negotiation skills with a strong ability to create and maintain a long-term relationship with the customers assigned to you
- Prioritize customer satisfaction, keeping in mind return on investment
Your team
Sales
Our Sales department is responsible for the commercial development of all our solutions, via different sales channels. Combining customer… Find out more