Sales & Marketing Operations F/M

Ref
Sales&MarketingOperationsPL072019
CDI
Wroclaw
Polen

About OVH

OVH is a global hyper-scale cloud provider and is No.1 in Europe with 300,000 servers, 28 datacentres, 19 countries and 18M web applications hosted.

OVH offers a wide range of IT services to companies, and to individuals who are passionate about tech. Whether you're looking at our Private Cloud, Public Cloud or Hybrid Cloud services, web hosting plans, virtual datacentres, dedicated servers, storage solutions or even xDSL and VoIP connections, our services are constantly being improved with the very latest innovations, and are regularly developed with new features.

As a Sales & Marketing Operations you will empowering sales workforce through best practices, tools, processes and knowledge base

Does the role interest you?

Main missions

Process Design

  • Contributing to the design & implementation of sales processes with common guidelines (ex: how to ask for a refund, how to react to churn risk, how to manage a delivery issue) in collaboration with other departments
  • Maintaining the knowledge base of processes & best practices
  • Ensuring streamline communication between the CU and other departments
  • Being accountable for the efficiency of the process (ex: delivery, ordering priorities)

Sales Enablement & CRM

  • Ensuring that sales teams are trained on relevant topics including on tools and processes
  • Contributing to setting-up digital & physical sales campaigns and tracking progress and efficiency
  • Acting as first point of contact for all CRM usage questions and improvement suggestions. Centralizing requests, assessing their relevance and discussing implementation with the CRM team.

Lead Generation for Acquisition

  • Drive the definition of new lead sources options together with marketing, communication and e-commerce departments.
  • Implement and work toward automation of new lead sources processes.
  • Analyze lead sources performances and suggest areas for improvement

Dashboard & Reporting

  • Building dashboard & views to enable sales teams to monitor their business
  • Provide ad'hoc reports
  • Contribute to weekly reporting of the CU
  • Analyze sales KPIs to suggest areas for improvements

Continuous improvement

  • Propose new tools & processes to provide more autonomy and empowerment to the sales teams
  
Required Knowledge & Experience
  • Good understanding of sales and distribution processes
  • Good knowledge of CRM tools
  • Sense of service
  • Excellent communication skills and interpersonal skills 
  • Interact easily with all levels of the organization
  • Rigorous and organized
  • Fluent in Polish and English

And not last but least?

 Company Benefits

  • 4 extra leave days
  • 50% contribution to public transport
  • Office in the Wroclaw city center with play room, chill-out room and free parking
  • Language courses
  • Sport card
  • Private health care
  • Meal bonus
  • Fresh fruits
  • Kitchen full of different types of tea and coffee
  • Great opportunity for advancement within the company across a variety of roles globally
  
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