IT Support Specilalist H/F
As part of the technical team, interacting with other Technical Support Specialists, you will be responsible for incoming calls and e-mails of customers that are looking for help and information about OVH products (servers, cloud).
- To inform and help clients via e-mail and telephone regarding OVH's products and services
- To diagnose and fix the general and specific problems relating to their web hosting services
- Quickly identify the type of prospective customer in order to provide adequate responses and Identify the appropriate OVH solution(s) to respond to the prospective customer's expectations
- Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies
- Build an image of OVH as company with strong expertise and excellent customer support
- Awareness of IT and new technologies (ideally in servers, cloud)
- Excellent communication, organization and customer service skills
- Good command of IT and telephone tools (CRM)
- Enthusiasm for service, finding solutions.
- Passion for constant personal development and to learn more about the IT market
Notre équipe Support Cloud met toute son expertise relationnelle et technique avec pour objectif commun la satisfaction de nos clients. … En savoir +