IT Support Specialist Cloud F/M

Ref
SupportCloud122018
CDI
Wroclaw
Pologne

As part of the technical team, interacting with other Technical Support Specialists, you will be responsible for incoming calls and e-mails of customers that are looking for help and information about OVH products (servers, cloud). In addition, you are also responsible for commercial activities in order to develop existing customers.

 

You will therefore be required to:

  • To inform and help clients via e-mail and telephone regarding OVH's products and services
  • To diagnose and fix the general and specific problems relating to their web hosting services
  • Quickly identify the type of prospective customer in order to provide adequate responses and Identify the appropriate OVH solution(s) to respond to the prospective customer's expectations
  • Support demanding customers to articulate their needs
  • Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies and sales strategies
  • Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers
  • Build an image of OVH as company with strong expertise and excellent customer support

 

  

Required skills

  • Good technical knowledge in IT and new technologies (ideally in servers, cloud)
  • Knowledge of Linux and virtualization (VMware) is essential for the position
  • OpenStack knowledge is a plus
  • Excellent communication, organization and customer service skills
  • Ability to analyze, listen and make recommendations (guide the customer towards a profitable solution)
  • Ability to troubleshoot client issues and incidents
  • Good command of IT and telephone tools (CRM)
  • To be efficient and quick in proposing solutions
  • Enthusiasm for service, finding solutions
  • Passion for constant personal development and to learn more about the IT market
  • English knowledge is mandatory (>B2)

 

 

Background

  • Bachelor or equivalent degree in IT appreciated
  • Relevant experience of +2 years in customer support service for technical products
  • Or relevant IT experience in lieu of a formal qualification will also be considered
  • Good knowledge of the cloud products would be a plus
  
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Notre équipe Support Cloud met toute son expertise relationnelle et technique avec pour objectif commun la satisfaction de nos clients. … En savoir +