IT Datacenter Technician

United Kingdom

Within the CSDO department, the RUN DC team is responsible for the deployment and maintenance of datacenters. It is also responsible for defining a development strategy for datacenters that meets OVH's growth targets.

As L1 Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVH customers as well as help to set up and maintain datacenters. You will be part of a group of L1 technician teams that operate 24/7, managed by a Team Leader.

Your Role?

Contribute to datacenter systems architecture, as the first level of support (L1)

    • Optimize bays for new servers
    • Wire the incoming cables and network of servers within a bay, respecting the wiring scheme
    • Install servers as required by the Team Leaders and in accordance with the operational plan
    • Assemble and install computer hardware (assemble/install/ upgrade/update computers)
    • Follow safety rules and regulatory requirements
    • Call in an L2 technician if needed

    Contribute to datacenter maintenance, as the first level of support (L1)

      • Intervene on the servers in response to monitoring alerts or customer tickets
      • Upgrade the servers (change obsolete components) according to the list of work to be carried out
      • Undertake curative maintenance on delivered servers
      • Identify intervention stages using diagnostic information
      • Apply maintenance procedures
      • Update wiring systems
      • Restructure computer bays
      • Implement actions to resolve problems related to the server environment
      • Ensure computers are functioning properly via analysis and monitoring
      • Set up specifications and maintain databases (server, components and other)
      • Manage and resolve system failures quickly and well
      • Call in an L2 technician and escalate incident tickets to L2 support if needed

      Your skills?

      • Knowledge of physical datacenter infrastructure
      • Understanding of OVH products desirable but not essential
      • Ability to follow and document internal procedures
      • Advanced sense of service
      • Good communication skills within a team
      • Organized, autonomous and adaptable

      Your background?

      2 years' higher education in electronics / IT / maintenance

      Votre équipe

      Run Datacenter

      Notre équipe Run Datacenter est responsable de l'urbanisation de nos centres de données et de la maintenance de nos infrastructures. Elle… En savoir +