Account Manager F/M

Ref
AccountManagerPL102018
CDI
Wroclaw
Warsaw
Pologne

As Account Manager, you will support business development by building a long-term relationship with key OVH customers. You will implement a sales strategy for your customers, taking into account their needs and expectations. You will also ensure they are satisfied with the products and solutions offered. Driven and results oriented, the sales teams build a double knowledge of OVH customers and products to maximize the value proposition and make sure that OVH stands out from the competition.

YOUR ROLE:

Implement a sales strategy for a portfolio of middle-market customers, taking into account their needs and expectations

- Carry out information monitoring (news, priorities, strategy...) on all customers assigned to you in order to identify their issues, constraints and goals and thereby support the lifecycle of the account

-  Continuously analyze the market, its evolution and competitor activity; benchmarking 

- Implement the portfolio management strategy

- Evaluate revenue streams and determine financial projections according to the business opportunities identified

Support business development for a portfolio of middle-market customers and prospects and build a long-term relationship with these customers

- Ensure business development and growth for the customers assigned to you

- Apply the sales policy in close collaboration with the management

- Conduct a detailed needs analysis and lead the sales response until the customer's final decision

- Evaluate, reference and optimize business opportunities with the help of the CRM tool

- Centralize all customer information in the CRM tool

- Transfer projects to operational teams and monitor these projects from a sales perspective

- Review and respond to public and private calls for bids, or entrust them to an OVH partner

 Ensure customer satisfaction with the products and solutions offered

- Ensure the management and monitoring of customer relationships  

SKILLS REQUIRED

Technical skills

- Fluency in Polish and English

- Fluency in Russian as an asset

- Knowledge and strong Interest for IT Industry and Technical Basics (Cloud concepts, Virtualizations, Networks, servers, webhosting)

- Good command of IT and telephone tools (i.e. MS Office, Dynamics CRM, etc.)

- Good understanding of OVH products desirable but not essential

Professional aptitudes

- Customer and user orientation

- Passion for IT and new technologies

- Ability to adapt and be autonomous in a fast-changing environment in order to integrate into new teams, work on very different projects

- Capacity to be an excellent Team Player

- Excellent interpersonal and negotiation skills with a strong ability to build relationship and credibility for IT Services

- Prioritize customer satisfaction, keeping in mind return on investment

Experience:

- 2-3 years' experience in a similar role

- Engineering, University or Business School Degree with IT specialization

 
Your team

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