Technical support Web

Ref
TechSweb112019
CDI
Milan
Italie

Do you want to start your career in IT? 

As a Junior IT Specialist, you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support by email, chat and phone to our customers from different countries on OVHcloud products.

In addition, you are also responsible for commercial activities in order to develop existing customers.

 

You will therefore be required to:

  • Inform and help customers via email, chat and phone on OVHcloud products and services
  • Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, office 365, etc.)
  • Quickly identify the type of customer in order to provide adequate responses and solution(s) to fulfill customer's expectations
  • Keep customers updated on the progress of incidents, classifying, escalating and reassigning their requests internally, if necessary
  • Provide excellent customer service listening, analyzing and making recommendations (guide the customer towards a profitable solution) to OVHcloud Premium customers and Partners
  • Provide pre and post-sale commercial support
  • Deal with customer's requests and questions related to payments and invoices (billing), if needed
  • Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support
 Required skills:
  • Basic technical knowledge in web products: domains names, web hosting, emails, etc.
  • Understanding of networking, protocols (FTP, TCP/UDP, etc.), DNS, CMS, HTML, Firewall, etc.
  • General knowledge of Linux and Windows Server
  • PHP, MySQL and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus
  • Excellent communication, organization and customer service skills
  • Passionate for technology and willing to learn and develop himself/herself
  • English knowledge is mandatory (>B1)

 

  Background:

  • Degree in IT appreciated
  • Relevant experience of +2 years in customer support services for technical products or relevant IT experience in line with a formal qualification will also be considered
  • Being user of web hosting and cloud products is a plus

 

 
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Web

Become an ambassador for the company by joining our Web Support team. Team members draw on all their expertise to provide users with fast,… Find out more