Junior IT Specialist with English and other European language (IT/ES/DE) F/M

Ref
ITsupportENEU
CDI
Wroclaw
Pologne
Our motto is: Innovation for freedom and we live by it. We create an interesting and challenging environment for skilled and motivated people. As a Junior IT Specialist you will join an experienced team of 1st Line Support, your key responsibility will be providing technical support for our clients from different countries.

Do you want to start your career in IT? Join us! 


Your role:


• To diagnose and fix problems for customers of Web Hosting and eMail services;
• Dealing with customer requests and questions related to payments and invoices;
• Answering customers' calls and replying to tickets via email in order to solve any issue they may have;
• Answering to escalations and informing customers of correct process;
• Providing pre and post-sale support service;
• Classifying incidents and escalating or reassigning them to the right people if necessary;
• Keeping customers updated on the progress of an investigation and its resolution;
• Understand, integrate and develop a pitch to promote the image of the OVH brand to future customers;
• Build an image of OVH as company with strong expertise and excellent customer support.

 
Your professional profile:


• Fluent English & additional language (Italian, Spanish, German);
• Experience in similar position: Service Desk (in an IT environment is an asset);
• Great communication skills;
• Ability to manage priorities;
• Strong customer focus;
• Ability to work efficiently within a team;
• Willingness to learn new technologies. 


What we offer:

 
• Relevant technical training;
• Friendly work environment within an international environment;
• New office in the Wroclaw city center with play room and chill-out room;
• Cooperation with experienced professionals;
• Many other benefits: private health care, meal bonus, sport card, integration budget, kitchen full of different types of tea and coffee, extra leave days.

  
Your team

Web

Become an ambassador for the company by joining our Web Support team. Team members draw on all their expertise to provide users with fast,… Find out more